Direct answer
This page explains the rules and data practices that apply to d2group.co.
Client proposals and signed agreements can define additional or different terms for a specific engagement. Where a signed agreement conflicts with general website language, the engagement document governs that scope.
Website content
Website information describes D2 capabilities, methods and evidence boundaries.
Service, pricing, case study, Commerce, Automation, P&L, Ads and engineering content is provided for information. A confirmed proposal, quotation or contract defines the actual delivery scope. Architecture, prototype or workflow evidence shown on the website is not automatically a production-deployment or business-outcome claim.
Pricing & scope
Service pricing does not automatically include third-party platform or infrastructure costs.
Ads budgets, platform fees, vouchers, KOC or Creator booking, samples, logistics, studios, talent, software subscriptions, API usage, cloud infrastructure, AI-model usage and other third-party costs are separate unless explicitly included in a proposal or contract.
Business results
D2 does not guarantee fixed GMV, ROAS, profit or automation outcomes without a specific written agreement.
Commerce results depend on product, price, inventory, media spend, Creative, fulfillment and platform conditions. Automation results depend on source-system behavior, API availability, data quality, permissions, traffic patterns and other dependencies. Any SLA, availability or business-outcome commitment must be stated in the relevant written agreement.
Automation & integrations
Third-party APIs, SaaS products and platform interfaces can change outside D2 control.
Automation systems may depend on n8n, client systems, APIs, webhooks, databases, SaaS products, cloud providers or other third parties. Authentication methods, schemas, rate limits, quotas, pricing, availability and policies can change. Material vendor or API changes after delivery may require maintenance or a revised implementation scope.
Availability & recovery
Automation does not imply 100% uptime unless an SLA says so.
D2 can design validation, retry, idempotency, persistence, observability and recovery controls where they are part of the agreed scope. No website statement should be read as a guarantee of uninterrupted operation, zero data loss, a specific throughput level or a specific recovery time unless those commitments are written into the engagement.
AI-assisted workflows
AI outputs are probabilistic and require controls appropriate to the use case.
AI-assisted classification, extraction, generation, retrieval or scoring may produce incorrect, incomplete or inconsistent outputs. The appropriate human review, deterministic validation, confidence controls and escalation path depend on the use case and must be defined in the agreed implementation scope.
Data & access
Clients are responsible for authorization to provide accounts, credentials, files and data.
D2 requests only the access required for an agreed scope. Clients must have the lawful right to provide credentials, API access, personal data, files and other information. Where an engagement involves personal data processing, the parties may define additional instructions, retention, security responsibilities or a data-processing agreement where applicable.
Credentials & security
Secrets and permissions should follow least-privilege practices.
Clients remain responsible for maintaining control of their accounts and promptly revoking or rotating access when appropriate. D2 may require service accounts, scoped tokens or other access methods designed to reduce unnecessary privilege. Credentials should not be sent through insecure channels when a safer handoff method is available.
Third-party platforms
TikTok, Shopee, Meta and other platforms operate under their own policies.
D2 does not control platform algorithms, pricing, policy, approval, account status, API availability or service changes.
Professional advice
Website content is not legal, tax, statutory accounting or security-certification advice.
Commerce P&L, platform fees, COGS, automation architecture and security controls are discussed from an operating and engineering perspective. Specialist advice should be obtained when a legal, tax, accounting, audit, regulatory or certification conclusion is required.
Contact
Questions about these terms
Contact [email protected]. A signed client agreement takes precedence for the relevant engagement where terms differ.